How do I return an item?

Please email our staffs at rma@macessity.com to obtain RMA number and return instruction.  All returns without unsolvable defects will be subjected to 25% restock fee.

Important:
  • Return without RMA number will be REJECTED.
  • RMA number should be visible on return package.
  • It would help to process your RMA faster if you included your invoice with your return.
  • Unless defect is found, all return item should be resellable condition in order for you to receive your reimbursement.
  • Shipping charge will not be refunded.
  • No RMA number will be given to transactions older than 30 days, unless the defect is found.
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